Clear guidance when your travel plans change.

At Tour & Travel, we understand that travel plans can change unexpectedly. This policy explains how we provide information and guidance about flight cancellations, booking changes, and refund requests.

Tour & Travel operates as an independent travel assistance service. Unless expressly stated otherwise, we are not the airline or the original ticketing provider. Refund decisions, ticket cancellations, and applicable charges are governed by the relevant airline, booking provider, ticket conditions, and applicable law.

1. Before Requesting a Cancellation

Before requesting a cancellation, review your itinerary and the cancellation conditions associated with your ticket. If you need assistance understanding the process, have the following details available:

• Passenger name as shown on the reservation.
• Booking reference or reservation confirmation number.
• Flight number, route, and scheduled travel dates.
• The reason for your cancellation request, if relevant.
• Information about any cancellation request already submitted to the airline or booking provider.

Cancellation deadlines may apply. Contact the airline or original booking provider as soon as possible to understand the applicable conditions and avoid missing any relevant deadline.

2. Refund Eligibility

Refund eligibility varies depending on the fare purchased, ticket restrictions, airline rules, booking channel, and circumstances surrounding the cancellation.

Depending on the applicable conditions, possible outcomes may include:

• Refundable tickets: A refund may be available subject to the ticket's conditions and any permitted deductions.
• Non-refundable tickets: The base fare may not be refundable, although certain taxes, fees, or other amounts may be refundable where permitted by the applicable rules.
• Travel credits or rebooking: An airline may offer a credit, voucher, or alternative flight, depending on the fare conditions and circumstances.
• Airline cancellations or significant schedule changes: Alternative options or refund rights may apply under airline policies and applicable consumer protection laws.

These outcomes are not guaranteed. The applicable airline or booking provider must confirm the options available for your specific ticket.

3. Voluntary Cancellations

A voluntary cancellation occurs when a passenger chooses not to travel or requests cancellation for personal reasons. Depending on the ticket conditions, cancellation penalties, administrative charges, or other deductions may apply.

Before proceeding, confirm whether the ticket permits cancellation, whether any refund or credit is available, and whether cancelling one flight segment could affect the remaining itinerary.

4. Airline Cancellations and Schedule Changes

If an airline cancels a flight or changes its schedule, review the notification received from the airline and check your updated itinerary. Depending on the circumstances, you may be offered an alternative flight, a refund, or another available option.

The options available depend on the airline's policy, the nature of the disruption, your booking arrangements, and applicable law. Contact the airline or original booking provider to confirm your options before accepting an alternative arrangement or cancelling the reservation yourself.

5. Refunds for Partially Used Tickets

If you have already used part of your itinerary, the refundable amount, if any, may be calculated according to the ticket conditions, unused flight segments, taxes, and applicable airline rules. Some tickets may restrict refunds after travel has begun.

Contact the airline or original booking provider to determine whether a refund or other arrangement is available for your particular itinerary.

6. Applicable Fees and Deductions

A cancellation or change may involve airline penalties, fare differences, booking provider charges, or other permitted fees. The amount depends on the applicable ticket rules and the service provider involved.

If Tour & Travel charges a separate assistance fee for a particular service, that fee and its applicable conditions should be disclosed before you agree to the service. Any refund of such a fee will be handled according to the disclosed terms and applicable law.

Review the applicable fee information before confirming a cancellation or change. Do not assume that all charges associated with a ticket will be refunded.

7. Refund Processing Times

Refund processing times vary according to the airline or booking provider, payment method, financial institution, and any required verification. Additional review may be necessary in some cases.

Where a refund is approved, the responsible provider will generally advise how the refund will be processed. The time taken for the funds to appear in your account may depend on your payment provider or bank.

We cannot guarantee a specific refund completion date when the process is controlled by an airline, booking provider, or financial institution.

8. How to Request Cancellation or Refund Guidance

If you need help understanding your cancellation or refund options, contact us through our Contact Us page. Include your booking reference, passenger name, flight details, and a brief description of your request.

We can provide relevant information and guidance about the process. Where a request must be submitted directly to the airline or original booking provider, we will explain the appropriate next step when possible.

Submitting an inquiry to Tour & Travel does not itself cancel your ticket or constitute confirmation that a refund request has been submitted to or approved by the responsible provider.

9. Payment Information and Privacy

Do not send full payment card numbers, card security codes, passwords, or banking credentials by email or through an unsecured communication channel.

We handle personal information in accordance with our Privacy Policy. Only provide the information reasonably needed to review your inquiry, and use an appropriate secure channel when sensitive information is genuinely required.

10. Important Limitations

This policy provides general information about cancellation and refund procedures. It does not override airline fare rules, ticket conditions, booking provider policies, or mandatory legal rights.

We cannot guarantee that a cancellation will be approved, that a ticket will qualify for a refund, or that a particular amount will be returned. The final outcome depends on the responsible provider and the circumstances of the request.

11. Changes to This Policy

We may update this Cancellation & Refund Policy to reflect changes in our services, procedures, or applicable requirements. Any revised version will be published on this page with an updated effective date where appropriate.

12. Contact Us

For questions about this policy or assistance understanding your cancellation and refund options, please contact our team through the Contact Us page.

Tour & Travel provides independent travel information and assistance. Airline and booking provider policies determine the applicable ticket cancellation and refund conditions, subject to applicable law.